Shipping Information
At Johnston and Murphy Store, we understand that discerning gentlemen value not only exceptional quality but also a seamless shopping experience. Our shipping options are designed to deliver our premium footwear and apparel to your doorstep with efficiency and care.
Order Processing
All orders are processed within 1-2 business days after receipt. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Methods & Timeframes
| Shipping Method | Carrier | Delivery Time | Cost |
|---|---|---|---|
| Standard Shipping | DHL or FedEx | 10-15 business days after shipment | $12.95 |
| Free Shipping | EMS | 15-25 business days after shipment | Free on orders over $50 |
Please note: Delivery times are estimates and may vary depending on your location and customs processing. We serve customers globally, excluding select areas in Asia and remote regions.
Returns & Exchanges
We are committed to ensuring your complete satisfaction with our premium footwear and apparel. If for any reason you are not entirely happy with your purchase, our straightforward returns and exchanges process makes it simple to find the perfect fit.
Key Return Information
- Return Window: 15 days from receipt of item
- Condition: Items must be unworn, in original packaging with all tags attached
- Return Shipping: Customer is responsible for return shipping costs
- Refund Method: Original payment method
Non-Returnable Items
To maintain our commitment to quality and hygiene, the following items cannot be returned or exchanged:
- Shoe Care & Accessories (once opened)
- Items marked as final sale
- Personalized or custom-made products
- Items without original tags or packaging
Return & Exchange Process
Step 1: Initiate Your Return
Contact our customer service team within 15 days of receiving your order to initiate the return process. Please email us at [email protected] with the following information:
Subject: Return/Exchange Request – Order #[Your Order Number]
Body: Include your order number, order date, customer name, email address, items to return/exchange (product name, size, color, quantity), reason for return, and if applicable, your exchange preference.
Step 2: Prepare Your Items
Ensure all items are in their original condition – unworn, unwashed, with all tags attached and in original packaging. Include the original packing slip or a copy of your order confirmation.
Step 3: Ship Your Return
Package your items securely and ship to our returns center at:
Johnston and Murphy Store Returns
3172 Cambridge Drive
Phoenix, AZ 85027
United States
We recommend using a trackable shipping service as you are responsible for the return shipping costs.
Step 4: Processing
Once we receive your return, please allow 3-5 business days for processing. You will receive an email confirmation when your return has been processed.
Refund Information
| Payment Method | Refund Timeframe | Notes |
|---|---|---|
| Credit Card (Visa, MasterCard, JCB) | 5-10 business days | Refund will appear on your next statement |
| PayPal | 3-5 business days | Refunded to your PayPal account |
Please note that original shipping fees are non-refundable. For exchanges, we will ship the replacement item once we receive your return.
International Returns
As we serve a global clientele (excluding select areas in Asia and remote regions), international returns are accepted following the same policy. However, customers are responsible for all return shipping costs and any applicable customs duties or taxes. We cannot refund original international shipping costs.
Need Assistance?
Our customer service team is here to help with any questions about shipping, returns, or exchanges. Contact us at [email protected] and we’ll be pleased to assist you.
We appreciate your trust in Johnston and Murphy Store and are committed to ensuring your satisfaction with our premium products and services.