At Johnston and Murphy Store, we are committed to ensuring your complete satisfaction with our premium footwear and apparel. We understand that discerning gentlemen value not only exceptional quality but also a seamless shopping experience, which includes our straightforward returns and exchanges process.
Key Information
- Return Window: 15 days from receipt of item
- Condition: Items must be unworn, in original packaging with tags attached
- Return Shipping: Customer responsible for return shipping costs
- Refund Method: Original payment method
Our Return & Exchange Policy
We want you to be completely satisfied with your Johnston and Murphy purchase. If for any reason you are not entirely happy, you may return most items within 15 days of delivery for a refund or exchange.
Non-Returnable Items
To maintain our commitment to quality and hygiene, the following items cannot be returned or exchanged:
- Shoe Care & Accessories (once opened)
- Items marked as final sale
- Personalized or custom-made products
- Items without original tags or packaging
Return & Exchange Process
Initiate Your Return
Contact our customer service team within 15 days of receiving your order to initiate the return process. Please use the template below to ensure we have all necessary information.
Prepare Your Items
Ensure all items are in their original condition – unworn, unwashed, with all tags attached and in original packaging. Include the original packing slip or a copy of your order confirmation.
Ship Your Return
Package your items securely and ship to our returns center at:
Johnston and Murphy Store Returns
3172 Cambridge Drive
Phoenix, AZ 85027
United States
We recommend using a trackable shipping service as you are responsible for the return shipping costs.
Processing
Once we receive your return, please allow 3-5 business days for processing. You will receive an email confirmation when your return has been processed.
Refund Information
| Payment Method | Refund Timeframe | Notes |
|---|---|---|
| Credit Card (Visa, MasterCard, JCB) | 5-10 business days | Refund will appear on your next statement |
| PayPal | 3-5 business days | Refunded to your PayPal account |
Please note that original shipping fees are non-refundable. For exchanges, we will ship the replacement item once we receive your return.
Return Request Template
To expedite your return process, please email us at [email protected] with the following information:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Johnston and Murphy Customer Service,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Order]
Customer Name: [Your Full Name]
Email Address: [Your Email Address]
Item(s) to Return/Exchange:
Product Name: [Product Name]
Size: [Size]
Color: [Color]
Quantity: [Quantity]
Reason for Return: [Please specify reason]
Exchange Preference (if applicable):
Desired Product: [Product Name]
Size: [Size]
Color: [Color]
I confirm that the item(s) are in original condition with tags attached and in original packaging.
Thank you for your assistance.
Sincerely,
[Your Name]International Returns
As we serve a global clientele (excluding select areas in Asia and remote regions), international returns are accepted following the same policy. However, customers are responsible for all return shipping costs and any applicable customs duties or taxes. We cannot refund original international shipping costs.
Need Assistance?
Our customer service team is here to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll be pleased to assist you.
We appreciate your trust in Johnston and Murphy Store and are committed to ensuring your satisfaction with our premium products and services.